1. Introductions. How to socialize in English*
2. Business structure in UK and USA. Concepts and terminology.
3. You and your job. Presenting your company.*
4. Banking in UK. Banks and services offered.
5. Dealing with customers : Opening an account and withdrawing money.*
6. Other banking services. The cheque system. The credit card.
7. Negotiating with customers: Asking for a loan.*
8. The Stock and Foreign Exchanges.
9. Numbers: figures, amounts and currencies.*
10. Commercial emails, application letters and other communications.
11. On the phone. Messages and appointments.*
12. The insurance world. Lloyd´s.
13. An export transaction. Incoterms and export documents.
14. The Bill of Lading the Commercial Invoice.
15. Trade finance: The Documentary Credit.
16. Revision class.*

In general, courses in Business and Banking English are dedicated to the acquisition of much theory (vocabulary, concepts, structures..).This programme has been designed to combine, as far as possible, theoretical and practical activities. All those units that bear the asterisk (*) are purely practical, aimed at getting the student to listen and speak. The others, on the contrary, are not entirely theoretical, but combine theory at the beginning and practice at the end, sometimes introducing the concepts and terminology to be used in the practical lessons.This has been done to give the student the opportunity to exercise under tuition what he/she will have to do with the language in real life. The teacher expects the student to cooperate and be an active part of the class and of his/her learning process. His/her attitude and cooperation will be valued at the end of the course as much as the final exam.